Tax helpline – around a quarter of all taxpayers calls to HMRC help lines go answered, with no guidelines being in place to advise callers how long they may have to wait.
Exchequer secretary David Gauke said that HMRC did not have a target time for answering telephone calls.
He added:” HMRC uses a variety of measures to assess the accessibility of telephone services, which include the percentage of call attempts handled by its contact centres.”
“In 2011/12, HMRC has significantly improved the number of call attempts handled to 74% (compared to the 48% in the previous year).”
0845 numbers at HMRC are automatically answered by a recorded voice message which causes callers to be charged. Often a number of options are given, with customers being placed on hold frequently, which often causes frustration and calls to be ended.
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Ricky worked as an Investigator in the Inland Revenue for over 20 years before founding Steedman & Company in 1987, giving him the experience and knowledge that enabled him to help so many clients over the years.
His appearance on a Channel 4 television programme about the inside workings of Revenue and Customs was watched by 4.1m which sealed his status as one of the most highly respected tax consultants to ever work in Scotland.
Ricky led all tax investigation and COP 9 cases, using his extensive knowledge to help people reach a positive resolution to their situation.
Ricky passed away suddenly and unexpectedly in June 2022 after leaving his indelible mark on the company he founded and headed for over 35 years.