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MRC helpfully allows friends or family members register as a ‘trusted helper’ when an individual requires help with their tax affairs:

As a trusted helper you can:

• Ensure the person is paying the correct tax
• Login and update the person’s personal tax account with new details
• Claim tax refunds
• Check company car tax details

To begin the process (which must be actioned by the person you are representing by phone if internet access is not possible) you will require:

• Forename and surname
• National Insurance (NI) number
• DOB

You can begin the process by following this link.